Ventura Transfer Company Reorganizes Customer Service Department To Meet Increased Business And Provide Support To Existing Customers

  • Posted May 19, 2007

Los Angeles, CA – May 29, 2007 — Ventura Transfer Company (VTC), a leader in the transloading and distribution of bulk products shipped throughout the United States, today announced a reorganization of its Customer Service function. Increased business has put a strain on the current system and has dictated that the company make changes in their Customer Service Department to ensure that they provide the best service to their new and existing customers.

Four new Customer Service Representatives have been hired along with the addition of new computer systems and software technology to upgrade the existing systems for greater efficiency in order processing and tracking. A “split and focus” approach has been taken in order maximize service to each customer and provide greater accountability within the department. The four Customer Service Representatives come from a variety of industries to best serve VTC’s ever expanding customer base.

“We had a choice,” said Brian Oken, CEO. “With our steadily increasing business, we could buy ativan 1mg either keep the status quo and strain both our CSRs and the service we provide, or ramp up the department and keep providing excellent service to all of our customers. It’s a commitment we made.”

The Customer Service Department upgrade is also the result of the challenges brought by the driver shortage and VTC’s desire to continue to expand their business. The company will continue to build the department.

About Ventura Transfer Company
Ventura Transfer Company, headquartered in Long Beach, California manages the transloading and distribution of products shipped in bulk throughout the United States. Founded in the 1860s, it was the first bulk handling and transportation company in California. The Company operates a full-service tank container depot in Los Angeles, including rail yards servicing major west coast lines, a bulk transloading and transportation terminal in Arizona, and two warehouse locations in the Los Angeles area. For more information, visit www.venturatransfercompany.com.

Media inquires contact
Victoria Rierdan Hurley
Grabiner/Hall,
310 993 1840
victoria@grabinerhall.com

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